We
rely on technology so much these days, that the simplest hick-ups can
ruin a perfectly good day... or week... and even a life. As a science
fiction writer (among other genres) I love futuristic technology, but it
sometimes gives me nightmares.
I
remember a long time ago someone saying "If cars were as unreliable as
computers, no one would drive." Well, now computers drive our cars as
well. Last summer, a Tesla on autopilot ran full speed into a semi,
killing the non-driver. As much as we would like to think technology is
perfect, it isn't. And Uber is implementing driverless cars!
We
have learned to accept these glitches as growing pains. And like
everyone else, I did, gracefully... until a few days ago, when Firefox
updated their browser.... and my personal nightmare started.
"Faster
and more powerful" said the update. All of a sudden, my passwords were
not recognized... most of them anyway. I am still locked out of my main
email account with Cox.... and cut out from my business mail. I can't
access my account at Amazon. Facebook still works, and so does my online
banking, but I am scared to even try to access many of my regular
writers and readers sites, for fear of the nightmare.
I
tried to contact Cox, of course, but their automatic phone butler keeps
you listening to music for hours and never lets you speak to an
operator.
"Just
reset your password," says one site... but in order to do so, they must
accept my old password, which they don't. Then they say they'll send
you an email to confirm and you will have to acknowledge the change by
clicking the link they emailed you, before you can log in again.... but I
can't access my email! Grrrrr.
Although
usually comfortable navigating cyberspace, I suddenly feel inadequate.
Am I getting old? Am I wrong to expect updates not to mess up my
carefully organized life? Or is there something more sinister going on?
Maybe
there is a story in here... every life experience can be fodder for
popular fiction, right? Imagine a world where glitchy computers make
life and death decisions... Or is it already happening, and we are not
aware of it?
There
is a big difference between technology and progress. Although we are
making great leaps in technology, progress lags behind, since progress
is the evolution of the human mind and the human condition. I think
mutual respect, quality of work and life, and caring customer service
are part of progress, but these seem to be sorely lacking in today's
society.
Sorry for venting here, but I was wondering if you had similar experiences with glitchy technology.
Vijaya Schartz
Action, Romance, Mayhem
http://www.vijayaschartz.com
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